JSP-Feedback™
Customer and user feedback, idea and development suggestion management
SaaS environmentOn-premises
ⓘ What do the product labels mean?
SaaS environment The solution can be installed in the customer’s own or customer-controlled cloud or SaaS environment.
On-premises The solution can be installed in the customer’s local server or virtual environment.
Managed service We can handle the solution’s maintenance, updates, and technical administration.
How the solution works
JSP-Feedback™ is a browser-based solution for collecting and managing product feedback, ideas, and development suggestions. Submissions can be voted on and commented on, giving the organisation a clear view of what matters most to its users.
Key benefits
The solution handles idea submission, voting, commenting, and status tracking. Development work becomes more transparent and customer communication about planned and completed improvements is easier to manage.
Installation and Commissioning
JSP-Feedback™ can be delivered pre-installed on a agreed server environment, installed in the customer's own server environment, or provided as a separately agreed managed service. Onboarding can include Fider, board setup, user configuration, and training.
Who the solution is for
For businesses and communities that want to manage support requests, feedback and community communication in one place.
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Features and technical implementation
Name: Fider.
Development: Fider is developed as open-source software under the GNU AGPL v3 licence. See the source code on GitHub and visit the Fider website.
Info: Installation and configuration guides are available in the Fider documentation. We also provide help with onboarding and setup.
Content of delivery: Delivery includes the agreed agreed server environment or server resources, software installation, basic configuration, and separately agreed board and user setup.
Price: We do not charge for the open-source software, only for hardware, server resources, onboarding, and maintenance.
Integrations and scope
JSP-Feedback™ handles ongoing idea and improvement requests. For structured one-time data collection, see JSP-Forms™.
