JSP-Helpdesk™
Support request and service case management
SaaS environmentOn-premises
ⓘ What do the product labels mean?
SaaS environment The solution can be installed in the customer’s own or customer-controlled cloud or SaaS environment.
On-premises The solution can be installed in the customer’s local server or virtual environment.
Managed service We can handle the solution’s maintenance, updates, and technical administration.
How the solution works
JSP-Helpdesk™ is a browser-based support request system for customer service, maintenance, and service operations. Requests can arrive from email and web forms or be entered by staff after a phone call or another contact.
Key benefits
The solution brings requests, messages, attachments, and processing history into one place. Tickets can be categorised, prioritised, and assigned to responsible agents, while automatic notifications, response templates, and reports support service monitoring.
Installation and Commissioning
JSP-Helpdesk™ can be delivered pre-installed on a agreed server environment, installed in the customer's own server environment, or provided as a separately agreed managed service. Onboarding can include osTicket, email, forms, user roles, workflows, backups, and training.
Who the solution is for
For businesses and communities that want to manage support requests, feedback and community communication in one place.
When comparing options: JSP-Helpdesk™ handles support requests, service levels, and resolutions. JSP-CRM™ brings together sales, the customer relationship, and communication history.
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Features and technical implementation
Name: osTicket.
Development: osTicket is developed as open-source software under the GNU GPL v2 licence. See the source code on GitHub and visit the osTicket website.
Info: Installation, email, and administration guides are available in the osTicket documentation. We also provide help with workflows and notifications.
Content of delivery: Delivery includes the agreed agreed server environment or server resources, software installation, basic configuration, and separately agreed email and form integrations.
Price: We do not charge for the open-source software, only for hardware, server resources, onboarding, integrations, and maintenance.
Integrations and scope
The solution can be deployed in the customer's environment or as a managed service, with access secured according to the customer's requirements. Support sessions can be connected to JSP-RemoteSupport™.
