JSP-RemoteSupport™
Secure remote access to workstations and servers for support
SaaS environmentOn-premisesManaged service
ⓘ What do the product labels mean?
SaaS environment The solution can be installed in the customer’s own or customer-controlled cloud or SaaS environment.
On-premises The solution can be installed in the customer’s local server or virtual environment.
Managed service We can handle the solution’s maintenance, updates, and technical administration.
How the solution works
JSP-RemoteSupport™ is a browser-based solution for establishing secure remote connections to end-user workstations and servers for support purposes. Support staff can take control of a device with the user's consent without installing client software.
Key benefits
The solution handles encrypted remote desktop sessions, file transfer, and multi-platform support covering Windows, macOS, and Linux. Support cases can be resolved remotely without travel, and all sessions are auditable.
Installation and Commissioning
JSP-RemoteSupport™ can be delivered pre-installed on a agreed server environment, installed in the customer's own server environment, or provided as a separately agreed managed service. Onboarding can include RustDesk server setup, client configuration, and training.
Who the solution is for
For IT administrators and organisations that want to manage devices, backups, monitoring and support from one place.
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Features and technical implementation
Name: RustDesk.
Development: RustDesk is developed as open-source software under the GNU AGPL v3 licence. See the source code on GitHub and visit the RustDesk website.
Info: Server setup and client configuration guides are available in the RustDesk documentation. We also provide help with onboarding and server configuration.
Content of delivery: Delivery includes the agreed agreed server environment or server resources, software installation, basic configuration, and separately agreed client deployment and access policy setup.
Price: We do not charge for the open-source software, only for hardware, server resources, onboarding, and maintenance.
Integrations and scope
JSP-RemoteSupport™ can be used alongside JSP-Helpdesk™ for linking support sessions to open tickets and JSP-EndpointManagement™ for broader device management.
