How we help

JSP-IT Solutions provides technical support for services and products delivered by us. We assist with incidents, service requests, usage guidance, and agreed maintenance tasks.

For the fastest response, include your name, company name where applicable, system or service name, impact level, and clear steps to reproduce the issue.

Support channels

General inquiries: info@jsp-it.com
Sales and service changes: myynti@jsp-it.com
Technical support: helpdesk@jsp-it.com
Phone: +358 44 239 3400

Remote support sessions are available by appointment via Jitsi.

Information security and personal data

Please do not include passwords, one-time authentication codes, private keys, payment card details, health information, or other unnecessary sensitive personal data in support requests.

JSP-IT Solutions will never ask you to send passwords, one-time authentication codes, or private encryption keys by email or through the contact form.

Personal data submitted through support channels is processed for handling requests, providing technical support, maintaining service records, ensuring information security, and fulfilling contractual and legal obligations. See our Privacy Policy for details.

Remote support sessions are arranged in advance and started only with customer authorization. Customers are responsible for closing or protecting confidential information that is not required during the support session.

Severity levels and handling principles

Response and handling times are primarily defined in customer-specific agreements or service level agreements (SLA). Without a separate SLA, requests are handled in arrival order with business impact-based prioritization.

Support hours

Standard support hours are Monday to Friday, 08:00-16:00 Finnish time (EET/EEST), excluding Finnish public holidays, unless otherwise agreed in writing. Extended coverage, on-call support, and weekend support are available by separate agreement.

Scope and exclusions

Support covers systems delivered or managed by JSP-IT Solutions under valid agreement. Third-party products are supported to the extent allowed by vendor terms and technical feasibility.

Support and investigation work not included in an active service agreement may be charged according to applicable hourly rates or an approved quotation. Out-of-scope tasks, custom development, and on-site work are billed according to the applicable service agreement or approved quotation. Separately chargeable work is agreed with the customer before work starts where reasonably possible.

Escalation

If you need to escalate an active issue, reference the existing ticket and contact helpdesk@jsp-it.com with subject line "Escalation".

Need assistance?

Use the contact form for non-urgent requests and project-related inquiries.

For urgent service-impacting incidents, call +358 44 239 3400 during support hours or use your agreed escalation/on-call channel.

Open contact form

Company details

JSP-IT Solutions Oy (Ltd)
Business ID: 2721955-5
Patruunantie 17 (2nd floor)
62800 Vimpeli, Finland