IT support that understands the environment

Nearby-IT™ provides practical support for the devices, applications, networks and servers used by businesses and organisations. The aim is not only to resolve an immediate incident but to make the environment clearer, more secure and easier to maintain.

The service can begin with a focused remote or on-site support task and expand into a deployment, technical renewal or ongoing maintenance. Scope, schedule and responsibilities are agreed before delivery, and completed changes are documented for future use.

User and Device Support

We resolve issues with workstations, mobile devices, printers and software remotely or on site. We also help deploy new devices, configure user accounts, install updates and replace ageing equipment.

Support can cover a single incident or become an ongoing service. We document device-specific settings and follow-up actions. A complete view of devices and licences can be maintained with JSP-AssetManagement™.

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Networks and Servers

We install and maintain local networks, wireless connections, network devices, servers and their essential services. We troubleshoot connectivity problems and document the environment so that knowledge does not depend on one person.

Availability can be monitored continuously with JSP-NetworkMonitoring™, helping detect anomalies before they disrupt users or services.

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Maintenance and Continuity

We manage agreed updates, access rights, backups, monitoring and technical documentation. Recurring tasks and responsibilities are organised into a clear maintenance model sized to the organisation's actual needs.

Continuity can be strengthened with JSP-Backup™, JSP-InformationSecurity™ and JSP-PasswordVault™. Findings and upcoming needs are reviewed regularly. Actions are recorded in the shared maintenance history.

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How Nearby-IT works

ContactDescribe the need, environment and preferred schedule.
ScopeWe confirm the starting information, work and service model.
DeliveryThe work is completed remotely or on site as agreed.
Follow-upYou receive a summary and recommendations; Complete continues as maintenance.

Choose a service model that fits the need

Basic is one clearly scoped IT task, Plus is a planned deployment or renewal, and Complete is ongoing support and maintenance. Final scope, schedule, and responsibilities are always confirmed before work begins.

Comparison of Nearby-IT service models
Service model	Basic	Plus	Complete
Service type	One clearly scoped IT task	A planned renewal or deployment	Ongoing IT support and maintenance
Typical scope	One user or device	Several devices or one shared service	An agreed IT environment and user group
Estimated duration	Usually 1–4 hours	Usually 1–5 working days	Ongoing agreement
Pricing	Hourly work or an agreed fixed price	Quote based on the agreed scope	Monthly agreement with defined coverage
Documentation	Summary of completed work	Plan and delivery documentation	Continuously maintained documentation

Nearby-IT™ Basic

One clearly scoped IT task. Suitable for deploying a workstation, application, email account, printer or another peripheral device, or for resolving one specific technical issue.

The service includes checking the starting information, completing the agreed task, testing operation and providing a brief summary. Larger data migrations, several devices and network changes are scoped separately.

Ask about Basic

Nearby-IT™ Plus

A planned IT renewal or deployment. Suitable for renewing several workstations, deploying a network or server, migrating data or introducing a shared service in a controlled way.

The service can include assessment, a delivery plan, backups, migration, installation, testing, documentation and user guidance. Scope and price are confirmed in the quotation.

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Nearby-IT™ Complete

Ongoing IT support and maintenance. Suitable for a business or organisation that needs regular user and environment support without employing a dedicated full-time IT specialist.

The agreement defines coverage, contact channel, target response and monthly allowance. It can include updates, monitoring, backup checks, access management and documentation. Renewal projects are scoped separately.

Ask about Complete