Custom and open-source solutions for SMEs
These solutions help manage support requests, feedback, community discussions, and service status.
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SaaS environment The solution can be installed in the customer’s own or customer-controlled cloud or SaaS environment.
On-premises The solution can be installed in the customer’s local server or virtual environment.
Managed service We can handle the solution’s maintenance, updates, and technical administration.
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Support request and service case management
JSP-Helpdesk™ is a browser-based support request system for customer service, maintenance, and service operations. Requests can arrive from email and web forms or be entered by staff after a phone call or another contact. The solution brings requests, messages, attachments, and processing history into one place. Case owners and priorities stay clear.
Service status and incident publishing
JSP-StatusPage™ is a browser-based solution for publishing the real-time availability of services to users and customers. Each service shows its current status, with incidents and maintenance windows communicated through the same page. The solution handles uptime monitoring, status publishing, and incident reporting. Updates keep stakeholders informed.
Customer and employee feedback management
JSP-Feedback™ is a browser-based solution for collecting and managing product feedback, ideas, and development suggestions. Submissions can be voted on and commented on, giving the organisation a clear view of what matters most to its users. The solution handles idea submission, voting, commenting, and status tracking.
Discussion and user community management
JSP-Community™ is a browser-based discussion and community platform for customers, members, partners, or other defined user groups. The organisation can host topic areas, user groups, and discussions in one managed environment. The solution handles categories, threads, user groups, moderation, and private messages.
JSP-Product™ solutions use open-source software installed, configured and integrated into the customer's environment. Each solution can be deployed independently or combined into a complementary system.
We are a company focused on IT challenges. Our core competencies include software design and implementation as well as installation and commissioning of the IT environment not forgetting consulting.
Nearby-IT™, Handlet™, ConfidentialPath™ and JSP-Product™ are trademarks of JSP-IT Solutions Oy (Ltd).
Business ID: 2721955-5
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+358 44 239 3400 : Jani Hautanen, CEO
Jitsi : remote support / conference call
Contact form : any issues
: general issues and feedback
: services and products
: technical support
Patruunantie 17 (2nd floor), 62800 Vimpeli, Finland
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