Customer service and communities | JSP-Product™

JSP-Helpdesk™

Support request and service case management

SaaS environmentOn-premises

JSP-Helpdesk™ is a browser-based support request system for customer service, maintenance, and service operations. Requests can arrive from email and web forms or be entered by staff after a phone call or another contact. The solution brings requests, messages, attachments, and processing history into one place. Support requests can be routed automatically to the right team. Customers can check their request status themselves. Case owners and priorities stay clear.

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JSP-StatusPage™

Service status and incident publishing

SaaS environmentOn-premisesManaged service

JSP-StatusPage™ is a browser-based solution for publishing the real-time availability of services to users and customers. Each service shows its current status, with incidents and maintenance windows communicated through the same page. The solution handles uptime monitoring, status publishing, and incident reporting. Incident updates can be published quickly to all users. Past outages remain available in the history for review. Updates keep stakeholders informed.

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JSP-Feedback™

Customer and employee feedback management

SaaS environmentOn-premises

JSP-Feedback™ is a browser-based solution for collecting and managing product feedback, ideas, and development suggestions. Submissions can be voted on and commented on, giving the organisation a clear view of what matters most to its users. The solution handles idea submission, voting, commenting, and status tracking. Feedback can be categorised and prioritised for handling. Respondents can be informed as handling progresses. Recurring themes stay visible for product and service decisions.

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JSP-Community™

Discussion and user community management

SaaS environmentOn-premisesManaged service

JSP-Community™ is a browser-based discussion and community platform for customers, members, partners, or other defined user groups. The organisation can host topic areas, user groups, and discussions in one managed environment. The solution handles categories, threads, user groups, moderation, and private messages. Discussions can be organised by topic or user group. Moderation and access rights remain under administrators' control.

Learn more: JSP-Community™